KnitTV Presents: Women Making History with Marina Terteryan

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Marina Terteryan has traveled the world and interviewed service designers all over the globe to really dig into and study the industry. She’s an expert service designer, obsessed with learning about all the details that make something a great or not-so-great experience for customers, and has been trained in asking endless amounts of questions. She’s the founder of The Why Lab and Why Service Design Thinking Podcast, and a delight to chat with.

Watch the whole interview below:

Find Marina here:
twitter.com/thewhylab
thewhylab.com